We have an Exchange Policy of 7 days from the date of receiving the product for online orders and date of billing. TO PLACE RETURN/EXCHANGE REQUEST, CLICK HERE within 7 days of receiving the item.

Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. We reserve the right to not accept a return if;

• the products are returned after use.
• the products are damaged.
• the products do not have all the tags.

Once we receive the returned item, you will be informed with a confirmation that we will process the exchange within 7-10 business days

We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. all Returns are strictly accepted and refunded only via a GIFT CARD to the customer. However, in rare and exceptional cases, where a transaction fails or an Order ID is not generated, an automatic refund will be initiated to your source account within 5-7 business days. For more info, please drop us an email at xxxxx@dimoderno.com and the team will be happy to assist you.

No. These are charges applicable each time an order is placed and are non-refundable.

If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflected as TSS money, please email us at xxxx@dimoderno.com and we will sort it out for you.

Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

You can apply for an exchange for your order within 7 days after an order has been delivered. We have a reverse pick-up facility for most pin codes.

Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.

If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number xxxxxxxx or email us at xxxxx@dimoderno.com.

Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to abc, xtyx, pqrs etc. The Dimoderno may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

In case your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the product(s) to the following addressxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount + 100 (in place of courier charges) will be refunded to your The Dimoderno account as GIFT CARD.

PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.

To exchange your order, you will need to log in to your account and follow the steps:

Go to 'Orders'

Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.

Select the mode of return as Reverse Pickup and drop or Self Ship.

In case your pin-code is unserviceable for a reverse pick-up, you will be prompted to change the address and pin-code or to select the Self Ship option.

Click on the acknowledgment box and submit your exchange request.

Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.

Timeframe: Returns are accepted within 7 days of delivery for orders placed outside sale periods.

Condition: Items must be in their original, unwashed condition with all tags attached.

Return Refusals: We reserve the right to decline returns if items appear used, washed, damaged, or spoiled (unless they arrived damaged).

Defective Products: If you've received a defective item, please email unboxing videos and Photos to Website, and our Customer Experience Team will assist.

Return Fee: A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item. Shipping Charges are Non-Refundable both COD & Prepaid

Refund Method: Refund is to be issued as credits to your Dimoderno Gift Card only, via email.

Timeframe: Exchanges are accepted within 7 days of delivery for orders placed outside sale periods.

Exchange Fee: A reverse shipment charge of ₹100 fee for all exchanges

Price Difference in Exchanges: If the new item is priced higher than the original, you'll need to pay the difference upfront via a prepaid method. If the new item is priced lower, the remaining balance will be issued to you as a Gift Card for future purchases.

The above policies are the same for our premium collection as well.

The Return or Exchange can be initiated via the Website, read through the prompts highlighted on the Website

The process will be initiated only when the Customer Experience Team accepts your requests,  typically within 48 hours post the request raised from the customers end.

Reverse Pickup - Reverse pickups will be arranged only after confirmation from Customer Experience Team

Packaging: Please ensure items are packaged as they were delivered to you

The refund method stays the same as Dimoderno Wallet for both COD & Prepaid Orders.

Customers have the flexibility to return items individually without needing to return the entire order. This option is referred to as ‘Partial Returns.’

Partial Returns offer a more convenient and efficient way to manage your returns, tailored to your specific needs.

Once your returned item(s) is picked up by the delivery executive, it usually takes 1-2 business days for the refund to reflect in your Dimoderno Wallet.

Please note:  We do not allow refunds back to your original source of payment.

No, items purchased during a Sale or Promotion are NOT eligible for return or exchange.

Record an Unboxing Video:

Always record an unboxing video while opening the package. This is essential to validate the issue.

No Returns Without Video Proof:

Returns will not be accepted if an unboxing video highlighting the issue is not provided.

Share Within 24 Hours:

Send the unboxing video to xxxx@Dimoderno.com within 24 hours of delivery.

Duration: Returns can be initiated within 7 days from the date of delivery.

Eligibility: Customers may request a return if they encounter any issues with their purchase during this period only.

Conditions: Ensure the product meets the return criteria outlined in our policy for successful processing.

Once the item you’ve returned has been dispatched, you will receive comprehensive details, including a tracking information link, via SMS OR EMAIL. This link will allow you to conveniently track the status of your return or exchange in real time.

Once a return or exchange request has been initiated, we are unable to cancel it. This policy is in place to ensure the efficiency and accuracy of our return and exchange processes. We encourage you to carefully review your decision before initiating a return or exchange request to avoid any inconvenience.

If an order is cancelled before shipment, the refund will be done through Dimoderno GiftCard